Refund and Returns Policy

Order Cancellation by Customers

We want to provide you with excellent customer service. This includes shipping your order as quickly as possible. Our system is 100% automated, so the moment you place your order our system starts preparing your products to ship. This means that you may not cancel or change your order once it has been submitted. Additionally, for your security, we cannot alter any product information or credit card charges after your order has been submitted.

Order Cancellation by PTCContest.com

We do not like canceling orders, but we reserve the right to cancel your order if you do not abide by our Terms and Conditions. If we choose to cancel your order, you will receive a refund of the full purchase with no cancellation fee.

Refusal to Accept Delivery

By placing an order with PTCContest.com, you agree to accept delivery of your order at the shipping address designated at checkout. If you fail or refuse to accept delivery of your order, then you will forfeit the full purchase amount, including all taxes and shipping fees, and be charged for the cost of shipping the order back to our warehouse. To be clear, you will not receive a refund if you fail or refuse to accept delivery of your order.

Returns

Due to the unique nature of the products we sell, we only accept returns for damaged or defective products. This does not include damage to boxes or packaging, only to the products themselves. Products must be returned within 30 days of your order date.

To initiate a return, please e-mail us at info@hyperionmunitions.com so one of our friendly customer experience team members can send you a Return Request form to complete. We will not issue a refund for any products returned to our warehouse that do not have an approved Return Request form on file.

You must complete the Return Request form in full. Any damage must be noted in your form and you must supply pictures documenting the damage. Once you complete and return the form, we will review it to determine whether, in our discretion, your products are eligible to be returned. If your return is approved, we will send you a pre-paid shipping label so that you can send the damaged products back to our warehouse. You are responsible for properly packing and securing your products to protect them from damage during transit back to us. All returned products are examined upon arrival at our warehouse. Once we receive and examine your return we will either send you a replacement or issue you appropriate store credit. Only products in new/sellable condition will receive a full credit, unless the damage occurred in transit to you and you properly notified and documented the damage in your Return Request form.

If you decide you want the product back after it has been received at our warehouse, we are happy to collect additional payment from you to cover the costs to ship the product back to you.